Frequently Asked Questions
Everything you need to know about your Apachie journey.
What is the average delivery time for a new scooter?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do Apachie scooters come with a warranty?
Yes, every Apachie scooter is backed by a 12-month limited warranty that covers manufacturing defects in the frame, motor, and battery.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. The scooter must be in its original packaging and in like-new condition to qualify for a full refund, minus shipping costs.
Are your electric scooters water-resistant?
Our scooters feature an IP54 water-resistance rating, meaning they are protected against light splashes and dust. We recommend avoiding heavy rain or deep puddles to protect electronic components.
Do you offer financing options for larger purchases?
Absolutely. We partner with Klarna and Affirm to provide flexible monthly payment plans at checkout, allowing you to ride now and pay over time.
Where can I find replacement parts or accessories?
A full range of genuine Apachie parts, including tires, brake pads, and extra chargers, is available directly through our 'Accessories' section on the website.